PEOPLEBOX REFUND POLICY

Last Updated: January 1, 2026

1. GENERAL INFORMATION

This Refund Policy applies to the PeopleBox Applicant Tracking System (SaaS) product operated by Lityum Yazılım AŞ (Joint Stock Company).

Company Information:

• Legal Name: Lityum Yazılım AŞ
• Product/Brand Name: PeopleBox
• Registered Address: Istanbul, Turkey
• Website: peoplebox.biz
• Contact Email: destek@peoplebox.biz

2. SCOPE OF THE POLICY

This refund policy applies only to PeopleBox SaaS subscriptions.

Services Excluded from Refund Scope

Refunds are not provided for the following services and payments:

• Consulting services (provided and completed)
• Custom development fees
• Used subscription periods
• Third-party integrations (API credits, SMS sending, email sending credits, etc.)
• Assessment tests and other third-party services used on the platform

3. SUBSCRIPTION TYPES AND PACKAGES

PeopleBox offers the following subscription types:

• Monthly Subscription (Standard and Enterprise packages)
• Annual Subscription (Standard and Enterprise packages)

Automatic Renewal:

• All subscriptions automatically renew at the end of the term
• If you do not wish to renew, you must submit a cancellation request before the term expires
• Subscriptions not paid within 3 days from the new subscription date are suspended

Currency: Turkish Lira (TL)

Payment Methods:

• Bank transfer/EFT
• Credit card (Iyzico payment infrastructure)

4. FREE TRIAL PERIOD

PeopleBox offers a 14-day free trial.

Trial Period Features:

• No credit card information is collected during the trial period
• No automatic charges are made at the end of the trial period
• Users must take active action to purchase a subscription after the trial ends

5. REFUND POLICY CONDITIONS

5.1. Right to Refund

PeopleBox offers refunds under certain conditions. For refund requests to be accepted, the following conditions must be met:

Justified Termination Reasons

Refund requests are only considered when there are justified termination reasons. Justified termination reasons include, but are not limited to:

• PeopleBox's failure to provide the services committed in the contract
• Continuous malfunction of the Platform's critical functions (critical importance level issues defined in Service Agreement Article 9.1 not being resolved within a reasonable time)
• PeopleBox's breach of contractual obligations and failure to remedy the breach within 30 days despite a request for correction
• Platform's continuous failure to meet the 99.9% uptime commitment

No Unconditional Refunds

PeopleBox does not offer an unconditional refund policy. All refund requests must be based on justified reasons.

5.2. Refund Period

Refund requests can be made during the contract period when justified termination reasons arise. There is no fixed time limitation for refunds; refunds can be requested in case of termination for justified reasons.

5.3. Initial Purchases and Renewals

The refund policy applies to both initial purchases and subscription renewals. In case of justified termination reasons, refunds can also be requested during renewal periods.

5.4. Promotional and Discounted Purchases

Refund conditions for purchases made at promotional or discounted prices remain unchanged. The same refund policy applies.

6. PRORATED REFUND FOR ANNUAL SUBSCRIPTIONS

In case of justified termination of annual subscriptions, a prorated refund is applied:

• The refund amount is calculated proportionally for the unused period
• No refund is made for the used period
• Calculation: (Number of remaining days / Total number of days) × Amount paid

Example: For a 365-day annual subscription, if justified termination occurs after 120 days of use, a proportional refund is made for the remaining 245 days.

7. NON-REFUNDABLE SITUATIONS

Refund requests are not accepted in the following situations:

7.1. Contract Violations

• Customer's behavior contrary to contract provisions
• Use of the Platform contrary to laws or morals
• Use of the Platform for purposes other than intended
• Provision of false information

7.2. Security Violations

• Unauthorized or fraudulent use of the Platform
• Account security breaches
• Actions contrary to personal data protection legislation (KVKK)

7.3. Payment Violations

• Existence of overdue payments
• In case of initiating a chargeback (payment cancellation):
  • Account is temporarily suspended while chargeback process continues
  • No refund is made until the situation is clarified and the refund is verified through official channels
  • See Article 11 for detailed information

7.4. Account Suspension and Banning

• No refund is made if the Customer's account is suspended or banned due to policy violations

7.5. Used Services

• Used subscription periods
• Completed consulting and development services
• Consumed third-party service credits (SMS, email, API, etc.)

7.6. Failure to Fulfill Payment Obligations

No refund is made in the following situations:

• Suspension of the account due to non-payment of automatically renewed subscription's new period within 3 days
• Customer's voluntary withdrawal from the service (without justified reason)
• Normal expiration of the contract period
• Third-party integration problems caused by the Customer

8. DIFFERENCE BETWEEN SUBSCRIPTION CANCELLATION AND REFUND

8.1. Subscription Cancellation

Subscription cancellation is the stopping of future automatic renewals:

• PeopleBox subscriptions automatically renew at the end of the term
• If the Customer does not wish the subscription to renew, they must submit a cancellation request before the term expires
• Subscription cancellation requests can be made through support requests
• Payments for automatically renewed subscriptions are collected through specified payment channels (bank transfer or credit card)
• Subscriptions not paid within 3 days from the new subscription date are suspended

8.2. Cancellation Notice and Period

• If the Customer does not wish the subscription to renew automatically, they must submit the cancellation request before the current subscription period expires
• If the cancellation request is not submitted on time, the subscription automatically renews and payment obligation for the new period arises

8.3. Access After Subscription Cancellation

• When a user cancels their subscription, unless otherwise requested by the user, they continue to have access to the service until the end of the paid period
• Access automatically ends at the end of the period

8.4. Refund

A refund is the repayment of a previously made payment and only occurs when there are justified termination reasons.

9. REFUND REQUEST PROCESS

9.1. How to Request a Refund?

Refund requests must be made via the destek@peoplebox.biz email address or by creating a support request through the platform.

9.2. Required Information

When making a refund request, you must provide the following information:

• First and last name
• Email address registered to the account
• Account ID (user ID)
• Reason for refund (justified termination reason)
• Relevant documents and evidence, if any

Important: For the refund process, the customer company must issue a refund invoice. After the refund request is approved, information will be provided for issuing and sending the refund invoice to PeopleBox.

9.3. Refund Evaluation Period

• Refund requests are evaluated within 7 business days
• PeopleBox examines the validity of the request and the existence of justified termination reasons
• Additional information and documents may be requested when necessary

9.4. Refund Approval and Processing Time

• The refund process is initiated for approved refund requests
• Refund is made in exchange for a refund invoice to be issued by the customer company
• The customer must prepare and send the refund invoice to PeopleBox
• Payment process is initiated after the refund invoice is approved
• The refund amount is refunded through the payment method used:
  • Credit card: Varies depending on bank processes (typically 5-10 business days)
  • Bank transfer: Transferred to the account within 5-10 business days
• There is no refund processing fee

9.5. Refund Rejection

If a refund request is rejected:

• The reason for rejection is notified to the customer in writing
• The customer has the right to appeal the decision
• Appeals can be submitted to destek@peoplebox.biz

10. TAX REFUNDS AND REFUND INVOICE

10.1. Refund Invoice

• Issuing a refund invoice by the customer company is mandatory for refund transactions to be completed
• The refund invoice must be prepared for the refundable portion of the amount stated in the original invoice
• The refund invoice must be prepared in compliance with legal regulations
• Refund payment is initiated after the refund invoice is approved by PeopleBox

10.2. VAT and Tax Regulations

• When calculating the refund amount, the VAT rate in the original invoice is taken into account
• The refund invoice must be prepared by the customer including VAT
• When the refund transaction is completed, payment is made on the amount including VAT

11. CHARGEBACK POLICY

11.1. What is a Chargeback?

A chargeback is the customer's initiation of a payment cancellation through their bank or credit card company. According to credit card rules, customers can request payment cancellation directly through their banks.

11.2. Official Refund Process Recommendation

PeopleBox recommends that customers primarily use the official refund process (as described in Article 9) for their refund requests. This process:

• Concludes faster
• Does not lead to account suspension
• Is a more transparent process for both parties

11.3. Post-Chargeback Procedures

When a chargeback notification is received:

1. Account Status: The relevant account is temporarily suspended until the refund request situation is clarified and the request is verified through official channels

2. Review Process: PeopleBox reviews the chargeback request and responds to the payment provider (Iyzico) with necessary documents

3. Communication: Contact is made with the customer to clarify the situation

4. Outcome:

   • If the chargeback is approved as a valid refund request: Account suspension is lifted, normal refund process is executed
   • If the chargeback is unjustified or erroneous and results in favor of PeopleBox: Account status is normalized
   • If the chargeback is considered malicious: Account may be closed and legal process may be initiated

11.4. Account Suspension Period

• Suspension continues until the chargeback process is concluded
• The process typically concludes within 7-30 days (depending on bank processes)
• If the customer switches to the official refund process, suspension may be lifted

11.5. Customer Rights

• Customer can continue communication with their bank during the chargeback process
• Can expedite the process by communicating directly with PeopleBox
• If there is a valid refund reason, can switch to the official refund process

12. DATA RETENTION AND DESTRUCTION

In case of termination or cancellation of the contract:

• Customer data (Content) is retained for 6 months after the contract ends
• Within this 6-month period, the customer can request their data in the desired format free of charge
• An additional fee may be charged for data requests made after the 6-month period
• If there is no data destruction instruction from the customer at the end of the period, PeopleBox performs data destruction in compliance with regulations

13. LEGAL FRAMEWORK AND CONSUMER RIGHTS

This refund policy is subject to Republic of Turkey laws.

13.1. Applicable Law

• This refund policy is subject to the law of the Republic of Turkey
• Disputes arising from the refund policy shall be settled in Istanbul Courts and Enforcement Offices

13.2. SaaS Service for Businesses

PeopleBox is a B2B (Business-to-Business) SaaS solution for businesses. Therefore:

• Consumer right of withdrawal under Law No. 6502 on the Protection of Consumers does not apply
• The service is provided for the commercial activities of businesses

14. FORCE MAJEURE

The refund policy may be affected in the following force majeure situations:

• Natural disasters, epidemics
• War, terrorism, general strike, lockout
• Government decisions and legal obligations
• Interruptions caused by infrastructure providers

In case of force majeure:

• Parties do not hold each other responsible
• If force majeure exceeds 30 days, the contract can be terminated with written notice
• No refund is made for interruptions caused by force majeure

15. POLICY CHANGES

PeopleBox reserves the right to update this refund policy at any time.

Change Notification

• Policy changes are published on the peoplebox.biz website
• The current refund policy is always available on the website
• Users are recommended to check the policy regularly

Effectiveness

• Changes become effective from the date they are published on the website
• New policy provisions apply to ongoing subscriptions

16. CONTACT

For questions regarding the refund policy or refund requests:

Email: destek@peoplebox.biz
Website: peoplebox.biz

Our support team is ready to assist you on business days between 09:00-18:00.

17. IMPORTANT REMINDERS

✓ PeopleBox offers a 14-day free trial - be sure to try before purchasing
✓ Refunds are only possible when there are justified termination reasons
✓ No refunds for used services and periods
✓ Consulting and development services are excluded from refund scope
✓ Prorated refunds apply to annual subscriptions
✓ Subscriptions automatically renew at the end of the term
✓ If you do not wish to renew, you must submit a cancellation request before the term expires
✓ If new subscription payment is not made within 3 days, the account is suspended
✓ Refund requests are evaluated within 7 business days

Last Updated: January 1, 2026
Lityum Yazılım AŞ
Istanbul, Turkey